Shipping Policy

Processing Times

All products are personalised and made to order.

Orders are typically processed and dispatched within 1–3 working days. During busy periods, dispatch times may be slightly longer.

We currently ship within the United Kingdom and selected international destinations.

Shipping times may vary depending on location and courier services.

Estimated delivery times:

Please note that delivery estimates are not guaranteed.

Tracking information will be provided where available.

If your order arrives damaged during transit, please contact us within 48 hours of delivery and include:

Once verified, a replacement item will be sent.

We are not responsible for delays caused by courier services, customs processing, weather conditions, or other circumstances outside our control.

If your order has not arrived within a reasonable timeframe, please contact us and we will assist where possible.

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.