Refund Policy

Refund Policy

Due to the personalised nature of our engraved products, returns and exchanges are not accepted unless the item arrives damaged or faulty.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:

• Your order number
• Clear photos of the item and packaging

Once reviewed, we will provide a replacement where appropriate.

Personalised Products

As all items are custom-made to your specifications, we cannot offer refunds for:

• Spelling mistakes approved by the customer
• Incorrect information submitted during ordering
• Change of mind after production has started

Please ensure all personalisation details are entered correctly before placing your order.

Delivery Issues

We are not responsible for delays caused by postal services, weather conditions, or courier disruptions once the order has been dispatched.

Contact

For any issues with your order, please contact us through the contact page on MyEngraving.co.uk.